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Delivery Information
Shipping available to over 100 countries worldwide
We endeavor to despatch all our orders either the same day or within 1 working day, with very few exceptions. However, we cannot give an exact deliver date.
We want you to get your parcel in the most cost effective and efficient method as possible. We therefore use the weight, parcel dimension, value and destination to determine the best carrier to deliver your parcel.
UK Mail
For our UK customers, as a general rule, we use Royal mail First class mail if the parcel/packet is under 2kg and less than £150 in value. Orders shipped with Royal Mail should arrive within 5 working days to UK Mainland. Above these values, the parcel will be sent using Parcel Force and should be delivered within one to two working days. UK postage costs are calculated as following,
UK mainland:Calculated as 10% of your order value with a minimum of £2.50 per parcel and a maximum of £10. Please Note, larger deliveries such as bikes and engines will be subject to additional transport costs and all postage charges in the UK are subject to additional VAT.
Scottish Highlands and Islands, Northern Ireland, Isle of Man and Isle of Wight:For parcels below 2kg, postage will be calculated as UK mainland and sent using Royal Mail. Above this weight, they will be delivered by Parcel Force and the costs will be dependent on the weight of the parcel. If you would like to know exact shipping costs before your order is processed, please enquire when placing your order using the additional notes section of the checkout.
Overseas and International Orders
Overseas and International parcels/packets below 2kg in weight and £150 in value can be sent using Royal Mail airmail as our economy service. Above 2kg, above £150 or upon request, we offer a selection of international carrier services including tracking options and express delivery. If you do not request a specific delivery option, we will always choose the most cost effective service depending on location and package size. We offer a tracked service using Parcel Force or an express tracked service through DHL. Please note that Postage to EU destinations will be subjected to additional VAT.
Economy Service: Royal MailThis is a non-tracked Royal Mail economy service for smaller parcels/packets. The delivery time is dependent on destination but is normally between 5 and 14 days and costs range from £5 to £25.50 depending on location and size of package.
Express Tracked Service: DHLOur express service is provided by DHL. Shipping costs are again calculated using the larger of Dimensional weight and the weight of package, and the destination of the parcel. If you would like a shipping quote, please enquire when you place your order. Once your order has been processed and shipped with DHL you will receive a notification from DHL Express On Demand Delivery (ODD). This service will give Email and/or SMS updates about the progress of your delivery and estimates delivery date and time. ODD also offers the following free delivery options, Please note: If you select for the courier to leave your parcel in a safe place or recipient not present, we will be unable to accept responsibility for missing or stolen parcels if there is evidence that the courier has delivered correctly.
- Deliver my package on another day: Scheduled delivery
- Deliver my package to another address: Alternate delivery to work or family
- Deliver my package at a safe place: Authorise shipment release
- Deliver my package with neighbour: Leave with neighbour or reception
- Deliver my package at a DHL service point: Hold for collection
- Request to hold my package: Vacation hold safekeeping up to 30 days
ODD gives you full control and allows you to never miss another delivery.
By adding your mobile number and email to your account details or at the checkout, you can access these flexible and convenient delivery options using ODD.
Some sample delivery times are shown below. This is a guide only and is an indication of estimated delivery time if there are no emergency situations.
Please Note, due to the current coronavirus situation, the delivery timeframes are longer for most destinations.
| Delivery Country | Delivery Timeframe | Delivery Country | Delivery Timeframe |
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| Australia | Within 3 Working Days | Italy | Within 1 Working Day |
| Austria | Within 1 Working Day | Latvia | Within 1 Working Day |
| Belgium | Within 1 Working Day | Lithuania | Within 1 Working Day |
| Bulgaria | Within 1 Working Day | Luxembourg | Within 1 Working Day |
| Canada | Within 2 Working Days | Netherlands | Within 1 Working Day |
| Croatia | Within 1 Working Day | Norway | Within 1 Working Day |
| Czech Republic | Within 1 Working Day | Poland | Within 1 Working Day |
| Denmark | Within 1 Working Day | Portugal | Within 1 Working Day |
| Estonia | Within 1 Working Day | Romania | Within 1 Working Day |
| Finland | Within 1 Working Day | Slovakia | Within 1 Working Day |
| France | Within 1 Working Day | Slovenia | Within 1 Working Day |
| Germany | Within 1 Working Day | Spain | Within 1 Working Day |
| Greece | Within 1 Working Day | Sweden | Within 1 Working Day |
| Hungary | Within 1 Working Day | Switzerland | Within 1 Working Day |
| Ireland | Within 1 Working Day | USA | Within 1 Working Day |
Tracked Service: Parcel ForceThis is our tracked delivery service provided by Parcel Force. You will receive a tracking number once your order is processed which you can use to follow the progress of your package. Parcel force shipping costs are calculated by weight or dimensional weight, depending on which is larger, and by destination. There is a maximum weight of 30kg for Parcel Force. If you would like a shipping quote, please enquire when you place your order.
Some sample delivery times are shown below. This is a guide only and is an indication of estimated delivery time if there are no emergency situations.
Please Note, due to the current coronavirus situation, the delivery timeframes are longer for most destinations.
| Delivery Country | Delivery Timeframe | Delivery Country | Delivery Timeframe |
|---|
| Australia | 4 - 9 Working Days | Italy | 5 Working Days |
| Austria | 4 Working Days | Latvia | 6 Working Days |
| Belgium | 3 Working Days | Lithuania | 5 Working Days |
| Bulgaria | 5 - 6 Working Days | Luxembourg | 3 WorkingDays |
| Canada | 4 - 10 Working Days | Netherlands | 3 Working Days |
| Croatia | 5 - 7 Working Days | Norway | 4 - 7 Working Days |
| Czech Republic | 4 Working Days | Poland | 4 Working Days |
| Denmark | 3 -4 Working Days | Portugal | 4 Working Days |
| Estonia | 6 Working Days | Romania | 5 - 6 Working Days |
| Finland | 5 - 6 Working Days | Slovakia | 5 - 6 Working Days |
| France | 4 Working Days | Slovenia | 5 Working Days |
| Germany | 3 Working Days | Spain | 4 Working Days |
| Greece | 4 - 5 Working Days | Sweden | 4 - 6 Working Days |
| Hungary | 5 - 6 Working Days | Switzerland | 4 Working Days |
| Ireland | 3 Working Days | USA | 4 - 5 Working Days |
If your parcel is not delivered
If we have not delivered the goods within 30 days of the date given in our confirmation of your order, then you may cancel the contract and we will refund and money paid by you.
Click and Collect Available
Click and Collect Now Available.
As the lockdown restrictions are beginning to be eased by the government in England, we have taken the decision to re-open our click and collect facility for our customers.
It is still necessary that we follow the guidance from the government concerning social distancing for retail shops so we are setting out the following conditions that must be adhered to by all to help protect you, the customer, and our staff.
- Our showroom and counter will remain closed until further notice.
- All orders must be placed over the phone or internet and paid for in full using credit/debit card prior to collection.
- Please leave a minimum of two hours for us to pick and pack your order before you collect.
- Orders cannot be amended at time of collection. Any alterations to orders must be arranged before your arrival at Hitchcocks.
- Our staff will not be available for technical or sales advice on site.
- On your arrival, please knock on the door and await a member of staff to bring out your order.
- Hitchcock's Motorcycles
Oldwich Lane West
Chadwick End
Solihull
B93 0EY
UK
- 09:00 - 18:00 Monday - Friday
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